Shipping policy

Shipping Policy

1. Shipping Time

We will arrange shipment within 1-3 business days after your payment is confirmed (excluding weekends and public holidays). For custom crystal orders, the specific shipping time is stated separately on each product page.

2. Shipping Methods & Delivery Time

We mainly use international couriers and dedicated cross-border logistics services. Estimated delivery times for different regions are as follows:
  • United States: 7-15 business days
  • Europe: 10-20 business days
  • Other regions: 15-30 business days
Actual delivery time may be affected by customs clearance, holidays, weather and other unforeseen factors.

3. Duties & Import Taxes

The buyer is responsible for all applicable customs duties, VAT and other import fees imposed by the destination country or region. We do not declare false values for shipments and cannot estimate the exact amount of taxes and fees. Please check local import regulations before placing an order.

4. Shipment Tracking

Once your order is dispatched, we will send the tracking number to your registered email. You may track your package via the order details page or the official logistics website.

5. Lost & Damaged Packages

  • If the tracking status shows delivered but you have not received the package, please first contact your local courier for verification. In case of confirmed loss, we will assist you to claim compensation from the logistics provider or arrange a reshipment.
  • If your crystal items arrive damaged, please contact us within 48 hours upon receipt and provide clear photos and unboxing videos. We will offer replacement or corresponding solutions accordingly.

6. Delays & Customs Clearance

We will try our best to assist with inquiries if delivery is delayed due to customs clearance, holidays or force majeure. We shall not be held liable for any extra losses caused by such delays.
For any shipping-related questions, please contact us via email: 2416676005@caelum-oro.com